Terms & Conditions

1. Introduction

Welcome to Sundaram Broadband Pvt Ltd. These Terms and Conditions govern your use of our internet services, including Home Broadband, Enterprise Broadband, Internet Leased Line, and OTT & IPTV. By subscribing to or using our services, you agree to be bound by these terms.

2. Service Agreement

By subscribing to our services, you agree to:

• Provide accurate and complete information during registration
• Use the services only for lawful purposes
• Not share your connection with unauthorized users
• Pay all applicable charges on time
• Comply with all applicable laws and regulations

3. Service Plans & Billing

3.1 Plan Selection: All plans are subject to availability in your area. Speeds mentioned are "up to" speeds and may vary based on network conditions.

3.2 Billing Cycle: Services are billed monthly in advance. Payment is due within 7 days of invoice generation.

3.3 Price Changes: We reserve the right to modify pricing with 30 days prior notice to subscribers.

3.4 GST: All prices displayed are inclusive of applicable GST (Goods and Services Tax).

4. Installation & Equipment

4.1 Installation: Standard installation is provided free of charge for residential connections. Additional charges may apply for complex installations.

4.2 Equipment: Any equipment provided by Sundaram Broadband (routers, ONT devices) remains our property and must be returned upon service termination.

4.3 Maintenance: Customers are responsible for maintaining equipment in good condition. Damage due to misuse will incur replacement charges.

5. Fair Usage Policy

While our plans offer "Truly Unlimited" data, a Fair Usage Policy (FUP) may apply:

• Services should be used for personal/business purposes as intended
• Reselling or redistribution of internet services is prohibited
• Running servers for commercial purposes without prior approval is not allowed
• Any activity that degrades network performance for other users is prohibited

6. Service Availability & SLA

6.1 Uptime: We strive to maintain 99.9% service uptime. Scheduled maintenance will be notified in advance.

6.2 Support: 24/7 customer support is available via phone and WhatsApp at +91 99329 78787.

6.3 Resolution Time: We aim to resolve service issues within 24-48 hours of reporting.

7. Termination

7.1 By Customer: You may terminate services with 30 days written notice. Refunds will be processed as per our Refund Policy.

7.2 By Company: We may terminate services for non-payment, violation of terms, or illegal activities without prior notice.

8. Limitation of Liability

Sundaram Broadband shall not be liable for:

• Service interruptions due to factors beyond our control
• Data loss or security breaches on customer devices
• Third-party content accessed through our network
• Indirect or consequential damages

9. Governing Law

These terms shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Purba Bardhaman, West Bengal.

10. Contact Information

For any questions regarding these Terms & Conditions, please contact us: