Last Updated: February 8, 2026
1. Overview
This Refund and Cancellation Policy outlines the terms and conditions for service cancellation and refund requests at Sundaram Broadband Pvt Ltd. We strive to ensure customer satisfaction while maintaining fair business practices.
2. Cancellation Policy
2.1 Service Cancellation by Customer
- Customers may request service cancellation at any time
- A written cancellation request must be submitted via email or in person
- Minimum notice period of 15 days is required
- Service will continue until the end of the current billing cycle
2.2 Service Cancellation by Company
Sundaram Broadband reserves the right to cancel services in the following cases:
- Non-payment of dues for more than 30 days
- Violation of Terms & Conditions
- Illegal or unauthorized use of services
- Providing false information during registration
3. Refund Policy
3.1 Eligible Refunds
| Scenario |
Refund Amount |
Processing Time |
| Cancellation before installation |
100% of advance payment |
7-10 business days |
| Cancellation within 7 days of activation |
Pro-rata refund minus installation charges |
10-15 business days |
| Cancellation after 7 days |
Pro-rata refund for unused days |
15-20 business days |
| Service unavailability (our fault) |
Credit for downtime period |
Next billing cycle |
| Duplicate payment |
100% of duplicate amount |
5-7 business days |
3.2 Non-Refundable Items
- Installation charges once installation is completed
- Security deposits (returned upon equipment return)
- Late payment fees and penalties
- Services already consumed
- Promotional or discounted subscriptions (unless stated otherwise)
4. Refund Process
4.1 How to Request a Refund
- Contact our customer support at +91 99329 78787
- Submit a written refund request via email to support@sundarambroadband.com
- Include your customer ID, registered phone number, and reason for refund
- Attach relevant documents (payment receipts, etc.)
4.2 Refund Methods
- Bank Transfer: Refunds will be credited to the bank account used for payment
- Original Payment Method: For online payments, refund to the original payment source
- Account Credit: Option to receive credit for future services
5. Security Deposit
- Security deposit is collected for equipment provided (router, ONT, etc.)
- Full deposit is refunded upon return of equipment in working condition
- Deductions will be made for damaged or missing equipment
- Deposit refund processed within 15 business days of equipment return
6. Plan Downgrade/Upgrade
- Upgrade: Difference amount to be paid immediately, new plan starts from next day
- Downgrade: Takes effect from next billing cycle, no refund for current cycle
- One free plan change allowed per quarter; subsequent changes may incur charges
7. Cooling-Off Period
New customers have a 7-day cooling-off period from the date of service activation. During this period, customers can cancel services and receive a full refund minus:
- Proportionate charges for days used
- Installation charges (if applicable)
8. Dispute Resolution
If you disagree with our refund decision:
- First, contact our customer support for clarification
- If unresolved, escalate to the Nodal Officer
- Further escalation can be made to the Appellate Authority
9. Contact for Refund Queries