Last Updated: February 8, 2026
1. Introduction
Sundaram Broadband Pvt Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our internet services or visit our website.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Full name and contact details (address, phone number, email)
- Government-issued ID proof (Aadhaar, PAN, etc.) for KYC compliance
- Billing and payment information
- Service address and installation details
2.2 Technical Information
- IP addresses assigned to your connection
- MAC addresses of connected devices
- Bandwidth usage statistics
- Service quality metrics
2.3 Website Information
- Browser type and version
- Pages visited on our website
- Time and date of visits
- Referring website addresses
3. How We Use Your Information
We use the collected information for:
- Providing and maintaining our internet services
- Processing payments and billing
- Customer support and service improvement
- Sending service updates and promotional communications
- Compliance with legal and regulatory requirements
- Network security and fraud prevention
- Analyzing usage patterns to improve service quality
4. Information Sharing
We may share your information with:
- Service Partners: Local cable operators and installation technicians for service delivery
- Payment Processors: For secure payment processing
- Legal Authorities: When required by law or court order
- Regulatory Bodies: TRAI and DoT as per telecom regulations
We do NOT sell your personal information to third parties for marketing purposes.
5. Data Security
We implement appropriate security measures including:
- Encryption of sensitive data in transit and at rest
- Secure access controls and authentication
- Regular security audits and updates
- Employee training on data protection
- Physical security of data storage facilities
6. Data Retention
We retain your personal information for:
- Duration of your active subscription plus 2 years
- Billing records: 7 years as per tax regulations
- Communication logs: As required by telecom regulations
7. Your Rights
You have the right to:
- Access your personal information we hold
- Request correction of inaccurate data
- Request deletion of your data (subject to legal requirements)
- Opt-out of marketing communications
- Lodge a complaint with relevant authorities
8. Cookies
Our website uses cookies to enhance user experience. You can control cookie settings through your browser. Disabling cookies may affect website functionality.
9. Children's Privacy
Our services are not directed to children under 18. We do not knowingly collect information from minors without parental consent.
10. Changes to Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance.
11. Contact Us
For privacy-related concerns or to exercise your rights, contact us: